Everything has changed and nothing has changed.

The Chartered Management Institute has been exploring the extraordinary challenges and new ways of working that emerged in 2020. With the Covid-19 pandemic turning into a marathon, not a sprint, they wanted to find out what managers and leaders needed to know to help their work now.

When they started the project, they assumed that location (office or home based) would play a pivotal role in the overall success of an organisation. they also thought that rising or falling demand for the organisation’s goods or services would make a difference.

But they were wrong. Despite a mass shift to remote working, survey results on 2300 people actually showed it’s not where people work that determines productivity and job satisfaction; it’s how they’re managed and led.

In other words, despite 48% of employees now working remotely or in a hybrid way, 95% of those surveyed said that communicating clearly is the most important trait during pandemic.

So, although everything has changed in the way we are working and in the world around us, nothing has changed in what employees demand from managers and leaders.

Good communication was always, and remains the key to success. As I have said in my previous blogs, listening and engaging your audience with clear messages has a massive impact on your team and their productivity.

One result of the survey may come as a surprise to business managers and leaders though: 72% of employees rated wellbeing as the top priority for 2021. So, before you take comfort and think you can just carry on doing what you were doing before, you do need to check that you have in place all the strategies to look after your team.

If you would like to learn the steps, make the moves and take the leap into a better way of working contact

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